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Now, Facebook launches Messenger chatbot to share COVID-19 information

Now, Facebook launches Messenger chatbot to share COVID-19 information

Facebook launched a Messenger Chatbot to help people access authentic information about Covid-19 as well as bust myths and fake news around it. Messenger is Facebook's direct messaging platform. Together with the Ministry of Health and MyGov, Facebook has facilitated Corona Helpdesk Chatbot on the Messenger platform.

Facebook users can start accessing corona Helpdesk Chatbot and reach out to the Ministry of Health for authentic news, official updates, precautionary measures and emergency helpline numbers through this chatbot.

The chatbot https://www.messenger.com/t/MyGovIndia has both English and Hindi language capabilities. To contact the chatbot, users can go to the Facebook page on MyGov Corona Hub https://www.facebook.com/MyGovIndia/ and then start a chat by typing ‘Get Started’, which will prompt them to either type in a query or choose from a list of frequently asked questions.

Depending on the question, users will receive verified information in the form of a video, infographic or text. This combined effort by The Ministry of Health, MyGov and Facebook will help contribute to the safety and well-being while providing information from reliable and credible sources. Read More...

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